Trading FAQ

You can open a live account on the "Register New Account" page and open a live account directly through online application. To apply for a live account online, you need to read all the contents of the service terms at the bottom. And tick “read” and then click “create account”, go to the next page, fill in the personal information, upload the personal identification document and the scanned copy of the proof of address or PDF file, After the audit,and your live account can be successfully opened.

To comply strictly with the International Anti-Money Laundering Law, all customers are required to submit the following personal identification documents:

1. Identification

    Certificate of passport during validity or ID card within the validity period (text content and photos must be fully legible)

2.Proof of address

   Driver's license/Bank Statement /  Utilities Bill and upload photos.

   published on your behalf and must include your address issued within three months prior to the date of submission of the

   application.

We reserve the right to request additional information and instructions at any time.

We are committed to providing a safe trading experience, we will verify all account personal information.

All accounts opened through our system will receive strict security support and protection.

The minimum transaction volume is 0.01 lots of the standard contract, or 1,000 units equivalent to the base currency.

Yes, you can give authority to another person to trade from your account on your behalf (a limited power of attorney). Please contact our Client Management team who will be able to assist you with setting this up.

Please contact customer service or send a letter to the customer service mailbox cs@fairlane.online to inform the account closure requirements. If you need to transfer any funds in your account and provide complete contact information and your bank account information, we will have someone to contact you.

FairLane provides the most fair trading environment for our clients, and the best service. A live trading account is not required to pay any annual fee.

You can reset the member password in "Personal Information" on the member page.

If you have any queries relating to your trading account, please contact customer service or send a letter to the customer service mailbox cs@fairlane.online, we will have someone to contact you.

To amend your registered email address, please contact customer service or send a letter to the customer service mailbox cs@fairlane.online, In order to make the change we may ask you to confirm other personal details we hold for you on our records.

You can open a demo account on the "Open Account" page and open a demo account directly through online application. we offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques.

Yes, you can use the free $100,000 demo account to practice your trading skills. The demo account is only valid for 21 days.

We accept USD as the base currency of the account, the exchange rate of the profit and loss settlement will be calculated at the real-time exchange rate when the transaction is completed.

No, you can log in to your account immediately after you receive the notification that the membership account application is successful and the verification of the uploaded documents on the membership page is completed. If you want to test trading strategies in a risk-free environment, our free demo account allows you to practice trading with virtual funds.

Please contact customer service or send a letter to the customer service mailbox cs@fairlane.online,We will have someone contact you and will provide you with deposit information.

You only need to set up bank details if you intend to transfer funds to your bank account.As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.

Please log in to the member area to apply for the withdrawal .After providing complete bank account information, you will be entered into the withdrawal process.

All withdrawal requests will be processed within one business day. The time it takes for the recipient to receive the remittance depends on the withdrawal method used. The following is usually the time required to receive the payment.

Slippage is the difference between the expected transaction price and the actual transaction price. This usually occurs when there is insufficient market liquidity and the market gap caused by important news such as political news or economic data is released and cause slippage occurs. Your trade order will be traded at the best available market price quoted by our liquidity provider.

Market gaps represent the volatility of the transaction price. The market loses a stable trading mechanism in the short term, and the liquidity is not quoted. However, the top liquidity supplier linked by FairLane will be able to place your order, providing the fastest and best deal price on the market.

When major news or data is released, banks become more cautious and therefore no longer provide sufficient liquidity, so the market tends to ease the spread of multiple trading commodities. We recommend traders not trade at the period of critical news or data is launched. To avoid market gaps occur is because trading at the time of news publication may affect your trading strategy.

Please make sure you have taken into account any additional costs, such as overnight holding costs, the premium for guaranteed stop-loss orders, or commissions on share CFD trades. Profit and loss on CFD trading accounts is calculated in the currency where the product is domiciled and then converted into your account currency.

The risk cannot be completely eliminated. In order to minimize your losses, you can consider using stop loss, so that the transaction will be closed before the loss exceeds a certain value. (Please note that stop loss cannot be guaranteed). Please also note that when trading CFDs, the higher the optional financing rate used for the transaction, the higher the risk.